Claims Handler - EL/PL Specialist
Location: Bolton Salary: Up to £35,000 Hours: Monday to Friday
Why Join Us?
* Competitive salary and benefits package
* 25 days annual leave plus extra time off over Christmas (not deducted from holiday allowance)
* Workplace pension scheme with 5% employer matched contribution
* Life assurance - 2x annual salary death-in-service benefit
* Private medical insurance (after probation)
* Support towards CII qualifications
* Regular and varied training opportunities
* Employee Assistance Programme - wellbeing support when you need it
About the Role
Were seeking an experienced Claims Handler with a strong background in Employers Liability and Public Liability (EL/PL) claims to join our independent, chartered commercial insurance brokerage. Youll be part of a dynamic team managing a broad portfolio of claims across commercial and personal lines, including a specialist childcare insurance scheme.
This role offers exposure to a wide range of claims, with a particular emphasis on EL/PL, including:
* Employers Liability
* Public Liability
* Property Damage
* Business Interruption
* Equipment Breakdown
* Professional Indemnity
* Directors & Officers Liability
* Cyber, Terrorism & Financial Crime
* Motor & Motor Fleet
Key Responsibilities
* Evaluate EL/PL and other insurance claims to determine liability and coverage
* Promptly acknowledge new claims and maintain clear communication throughout the process
* Conduct thorough investigations, gathering relevant documentation and evidence
* Negotiate settlements with insurers, claimants, and third parties
* Ensure compliance with FCA regulations and internal procedures
* Maintain accurate records and operate a robust diary system for follow-ups
* Deliver exceptional customer service and promote best practices
* Build strong relationships with clients and insurers
* Stay informed on industry trends, especially in liability and childcare sectors
* Support Account Executives with detailed reporting on complex claims
* Engage in ongoing training and development within the T&C framework
What Were Looking For
Experience & Qualifications
* Minimum 3 years experience handling EL/PL claims within commercial insurance
* 5 GCSEs A-C (or equivalent), including Maths and English
* Experience across multiple claims classes is highly desirable
Key Skills
* Excellent verbal and written communication
* High attention to detail and accuracy
* Strong negotiation and analytical skills
* Proficient in Microsoft Word, Excel, and Outlook
* Effective time management and prioritisation
* Team-oriented with a proactive mindset
Ready to bring your EL/PL expertise to a supportive and ambitious team? Apply now and take the next step in your insurance career with us.
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