The Royal Orthopaedic Hospital NHS Foundation Trust
Bank Admin and Clerical Support
The closing date is 01 April 2026
The Royal Orthopaedic Hospital NHS Trust provides a comprehensive range of musculoskeletal health care, ranging from the general orthopaedic procedures (total hip replacements, total knee replacements etc) through to complex bone tumour surgery, spinal surgery (including tumours, elective and trauma). The Royal Orthopaedic Hospital NHS Trust also provides a specialist orthopaedic paediatric service ranging from spinal deformity, complex bone tumour and leg lengthening surgery.
The Staff Bank provides temporary cover as a result of staff shortages or to cover short‑term unfilled vacancies. We provide choice, flexibility, and access to professional and personal development. We are looking for Admin and clerical staff with a variety of skills to join our in‑house Admin Bank. If you would like to work that fits in with your personal circumstances on an ad hoc basis, then Bank work could be just what you are looking for.
These are: Band 2 Admin Support
Main duties of the job
To provide administrative support to various departments i.e. using the electronic booking systems, data imputing, contacting patients, providing administrative support.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award‑winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family‑friendly and flexible working arrangements and policies, to support our people in the workplace.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
To find more about our staff benefits, please visit our website.
Job responsibilities
JOB PURPOSE
To provide administrative and clerical support to various Wards/Departments throughout the Trust as and when required. To include: working as a Receptionist, Ward Clerk or in an Administrator/Clerical Officer capacity within a Ward or Office environment, as part of a multidisciplinary team.
Principal duties and responsibilities
1. To receive, distribute and open post, as required, and to prepare outgoing mail.
2. To respond to queries face to face, by telephone or in writing, recording and communicating messages to relevant staff where necessary.
3. To maintain paper and electronic filing systems.
4. To order stationery and distribute orders accordingly.
5. To undertake any photocopying or faxing for the ward/department.
6. To produce various types of correspondence i.e. letters, emails, spreadsheets etc using Microsoft Office Packages.
7. To book appointments and/or arrange meetings/interviews.
8. To input patient/general data using hospital computer systems.
9. To provide clerical support and assist Ward Managers with the admission/transfer and discharge of patients.
10. To liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from the General Office, dispatching notes, arranging transport to peripheral areas.
11. To keep records up to date using PAS i.e. patients admitted, transferred, discharged etc.
12. To request and record the movements of notes and X-rays on the hospital PAS system.
13. To liaise effectively with all staff, other departments and the general public.
14. To attend and participate at ward/team meetings where appropriate.
15. To act as part of a team, providing clerical services as necessary for colleagues in their absence.
As a member of the Staff Bank (Admin & Clerical) you will also be expected to be flexible and adaptable and willing to carry out assignments in all areas, working across a variety of Trust sites. You must be willing to learn and carry out any training necessary for the role you are assigned to. You are also expected to be punctual and well presented, maintaining a professional image at all times whilst on duty.
Please note: Principle duties and responsibilities may vary depending on the role undertaking. You may also be required to undertake other similar duties as part of this post in order to provide a quality service. These will be consistent with the level of responsibilities outlined above.
This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder.
Full job description available as a supporting document.
Person Specification
Qualifications
* RSA II/NVQ level 2 or an equivalent level of knowledge acquired by experience
Skills/Experience
* Competent with Microsoft Office or ECDL
* Articulate & experience of communication with patients and staff
* Previous VDU work and data processing procedures
Interests/Motivation
* Flexible
* Ability to identify changing priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
£24,465 a year per annum, pro rata if part time
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