Supervisor – Mid Sussex Location: West Sussex, RH16 1UA Salary: £37,998 plus rota overtime allowance Schedule: Permanent, Full-time, 40 hours Ready to impact a better future? As a Supervisor within Environmental Services, you will ensure the safe, professional, and efficient delivery of operational services. You’ll lead and manage a dedicated team in a demanding commercial environment, overseeing day-to-day service delivery and ensuring standards, productivity, and quality are met while maintaining health and safety compliance. What you’ll do as Supervisor: Supervise and co-ordinate programme works as required. Ensure all documentation is completed within specified deadlines. Monitor and inspect work standards, addressing issues promptly. Implement contract requirements and specifications for all works. Communicate and achieve key performance indicators. Report progress and operational matters to your line manager. Contribute ideas for service improvements as part of the management team. Be available for emergencies and manage daily operational changes. Support continual improvement and best practice initiatives. Commercial and Financial: Manage resources proactively to meet and exceed commercial expectations. People: Recruit, induct, supervise, and lead colleagues effectively. Conduct regular performance management and resolve issues promptly. Manage training and development needs and coordinate courses. Promote health and safety, systems, and machinery best practices. Foster open communication and employee engagement. Health and Safety and Compliance: Ensure compliance with health and safety requirements, including PPE. Uphold policies and procedures and distribute safety communications. Monitor daily inspection and reporting for plant and vehicles. What you will need to do the role: Experience managing a team (management qualification desirable). Knowledge of Waste, Street Cleansing, or Grounds Maintenance (preferred). Proficiency in IT applications (MS Office and industry systems). Strong communication and interpersonal skills. Ability to work independently and manage workloads effectively. Driving licence. Understanding of employment and health and safety legislation. Financial and commercial awareness. Desirable: Knowledge of logistics and route optimisation. HGV licence holder. Does this sound like you? You’re proactive, organised, and passionate about delivering high-quality services. You thrive in a fast-paced environment and enjoy leading teams to success. Discover all you need to keep growing: We offer a competitive salary with annual reviews, up to 6% contributory pension, 25 days annual leave, and access to over 1,100 internal courses. You’ll benefit from health and wellbeing support, discounts across major retailers, and opportunities for volunteering and community engagement. What we offer Holidays: 25 days plus bank holidays Pension : Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.