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Client:
Vantive
Location:
luton, bedfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
We are currently seeking an experienced Service Coordinator to join our team in Northampton.
Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and responsible for providing prompt and excellent service for all UK and Ireland Technical Services customers.
The Technical Service Coordinator will also ensure all administrative tasks related to UK and Ireland (UKI) Technical Service activities are maintained according to the required processes.
Technical Service Coordinator & Administration:
* Provide a world-class response to all Technical Service activities to internal and external customers, such as:
* Technical fault reporting & resource planning.
* Updating databases with service-related information.
* Maintenance of service contracts.
* Processing parts and pricing requests.
* Managing device loan pool information.
* Administration of service-related complaints.
* Responding to and proactively communicating with customers via telephone and email.
General:
* Proactively maintain and extend personal and team technical knowledge through development and training.
* Establish and maintain communication and partnership with customers, team members, and business contacts.
* Ensure data accuracy in all work aspects.
* Take on additional roles/duties as requested by Supervisor/Manager.
* Adhere to all Quality and EHS standards.
Education/Experience:
* Education sufficient for a fast-paced administrative environment.
* Competence in Microsoft Office and other administrative packages.
* Experience in a similar environment is advantageous.
* Desire to provide excellent customer service.
Computer Skills:
Proficiency in Microsoft Office.
Functional requirements & competencies:
* Customer-focused and communicative.
* Disciplined, independent, and a strong team player.
* Driven to deliver high-quality service.
* Comply with regulations and standards, protecting Vantive's reputation.
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