Head of Imports
Full time, permanent
As the Head of Imports, you will play a pivotal role in leading and driving MSC UK’s Import Trade function and help improve customer experience. A key part of this role will be to contribute and lead the UK Agency strategy including TEU growth, revenue, optimisation of vessels and intermodal. Working closely with the Geneva liner department is key to align strategies and best in class products and services for the UK Agency. This role will be in the Head Office in Ipswich and requires extensive domestic and international travel.
How you will help us and what you can expect
In this role, you will be responsible for
1. Develop and implement import strategies to achieve MSC UK’s objectives and financial targets
2. Manage stakeholder relationships by building strong partnerships and working closely with the UK Board to align strategic priorities, influence key decisions, and ensure the successful delivery of business objectives
3. Exhibit effective leadership by providing strategic direction, driving high‑performance standards, and ensuring teams remain aligned with organisational objectives and governance requirements
4. Drive performance and revenue results across all import trades and pushing results in intermodal
5. Build strong relationship with MSC liners
6. Collaboration with all MSC agencies globally
7. Maintain strong relationships with domestic and international trade partners, including VIP accounts and developing relationships with key suppliers and commercial port relationships
8. Lead and manage the import team, driving engagement, productivity, and people initiatives
9. Set and manage budgets in alignment with senior stakeholders and MSC Liners
10. Establish and enforce policies and procedures for trade compliance
11. Monitor adherence to international trade laws, customs regulations, and company policies
12. Provide training and support to team members on compliance and operational best practices
13. Optimize logistics and shipping strategies to enhance efficiency and reduce costs whilst maximising the asset
14. Represent MSC UK internationally by attending MSC Geneva agency meetings and overseas visits to strengthen collaboration and brand presence
15. Collaborate cross-functionally with Trade, Sales, Customer Service, Operations, HR, IT, and Finance teams to deliver integrated business solutions
16. Facilitate senior management meetings to review KPIs and align actions with company strategy
17. Represent the function in monthly senior executive forums and lead cross-departmental projects
18. Conduct market analysis to inform strategy and maintain awareness of industry trends and competitor activity
19. Perform risk assessments and develop contingency plans for trade disruptions
20. Advance MSC’s market-leading position by promoting and evolving its value proposition
Skills and experience you’ll bring to us
21. Proven experience in senior logistics and commercial leadership roles
22. Expertise in global import regulations, compliance, and international trade laws
23. Strategic planning and delivery of customer service evolution
24. Strong stakeholder management and communication skills across all levels
25. End-to-end import operations management, including documentation and Incoterms
26. Supplier and vendor relationship management with effective negotiation skills
27. Ability to thrive under pressure and prioritise tasks effectively
28. Proven ability to collaborate effectively across cross-functional teams and global stakeholders to achieve shared objectives
29. Visionary approach with strong analytical and data-driven decision-making
30. Commercial awareness and cost optimization within import functions
31. Leadership and team development in fast-paced environments
32. Risk management and problem-solving in complex supply chains
33. Excellent presentation and influencing skills
What we offer
34. Competitive salary
35. Private Health & Dental (Family Cover)
36. Company Car (with Fuel)
37. Generous pension scheme
38. Life Assurance
39. 25 days rising to 27 + a day to take on Christmas Eve or New Year’s Eve
40. Free parking
41. On-site artisan restaurant
42. Discounted gym membership
43. Cycle to work scheme
44. Flu vaccines and eye care vouchers
45. Buy or sell holiday scheme
46. Christmas club saving
47. MSC Cruises friends and family discount
48. Full induction day and training provided
49. Learning and development opportunities
50. Dress for the day policy/modern office environment