Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent Folkestone Hybrid We are looking for a Customer Insight and Intelligence Lead to join Sagas Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, youll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, youll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey.