Renewals Account Handler
£26,000
Telford
Key Responsibilities:
* Handle a portfolio of smaller and medium sized insurances/clients.
* Telephoning clients prior to their renewal and going through a pre-renewal fact find.
* Calculating and delivering renewal premiums.
* Negotiating and securing the business for a further 12 months.
* Agreeing payment methods and arranging finance of renewal premium, if required.
* Cross-selling policies the client does not currently have.
* Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.
* Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium.
* Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate.
* Check policy documents, (including endorsements), accuracy prior to receipt by clients.
* Obtaining quotations for both new and renewal business.
* Obtaining quotations and arranging cover.
* Verifying documentation and endorsements.
Key Skills and Experience:
* Experience in customer retention, service, account management, and insurance is preferred
* Strong organisational and administrative skills
* Excellent communication and interpersonal skills
* Proficiency in using CRM software and other relevant tools
* Attention to detail and accuracy
* Ability to work effectively in a team and independently
* Previous experience in the insurance industry is an advantage
Excellent career progression and personal development opportunities.
Full time hours Mon-Fri, 25 days holiday + bank holidays.
For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd