Job Responsibilities
* Responsible for daily operations of Call Centre and Customer Care Department.
* Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.
* Assist with appointment booking and scheduling for our Specialist and panel clinics.
* Able to manage multi-media communications.
* Speaks and writes well.
* Ensure procedures and processes are streamlined and efficient.
* Maintain close collaborative working relationship with all stakeholders.
* Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes.
* Alert, sensitive to service gaps and proactive to drive improvements.
* Compliant to company policies and procedures and uphold strong ethics.
* Ad-hoc assignments and duties.
Job Requirements
* Diploma holders with at least 2 years of Customer Service or call centre experience.
* Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.
* An active listener with good communication skills.
* A collaborative team player and multi-tasker.
* Good problem-solving skills.
* Emphatic and patient.
* Customer-focused and a genuine passion for engaging and helping people.
* Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre.
Only shortlisted candidates will be notified.
#J-18808-Ljbffr