Job overview
The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe and a leader in the field of cancer care with a successful record of innovation in nursing care, pioneering new treatments and the development of anti-cancer drugs.
This important role involves the day-to-day operational management of the Cancer Services Division, PA and secretarial services. This role is focussed primarily on the services delivered on the Sutton site however, the post holder will work closely and provide cross cover for the Chelsea site post holder. In addition to operational management, the post holder will lead key service improvements aimed at delivering a high quality, comprehensive administrative service.
Main duties of the job
The Administration Business Manager reports to the Deputy Clinical Business Unit Manager and is responsible for the management of all medical secretary and administration staff within the Cancer Services division.
There are two Administration Business Managers – one for the Sutton site and one for the Chelsea site and they are responsible for line managing the medical secretary team leads on each site.
Detailed job description and main responsibilities
• The role of the Administration Business Manager is to ensure a high quality service is provided for patients and specialties at all times
• To provide strong and effective leadership to medical administration teams.
• To ensure delivery against all key targets and performance indicators.
• To analyse and report service level activity and access performance information for a range of audiences.
• To develop measures of monitoring activity for the division, and to set targets where necessary.
• Liaise with the Deputy Divisional Director and Finance Manager on any areas of concern relating to performance.
• Represent the Division at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Division appropriately and in a timely manner.
• Contribute to the investigation of patient complainants to ensure that appropriate and timely responses are given and that trends are identified and remedial action taken.
• To assist the Deputy Divisional Director in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested;
• The post holder will be expected to identify and implement initiatives to improve services. The ability to communicate effectively at all levels within a complex multidisciplinary environment is essential.
Person specification
Qualifications
Essential criteria
1. Educated to degree level or evidence of equivalent level of ability/ NHS experience
2. ECDL qualification or equivalent qualification/experience – able to set up spreadsheets and documents as well as input data onto pre-prepared spreadsheets and word documents
Experience/Knowledge
Essential criteria
3. Experience of working to strict deadlines and using resources effectively to achieve deadlines
Desirable criteria
4. Experience of managing an operational team, including motivation, development and the assessment and delivery of training needs
Skills, Abilities and Personal Qualities
Essential criteria
5. Highly organised approach and ability to prioritise your own work as well as others
6. Work well under pressure and proactively manage a busy workload
7. Self-motivated with a proactive approach to problem solving
8. Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors.
9. Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
10. Have excellent keyboard skills and be able to work more or less continuously at a computer
11. Strong sense of quality and able to lead by example, ensuring that customer service is given high priority
12. Ability to work with a high degree of flexibility including working hours
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
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