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Quickstat customer service agent fu-hc

Colnbrook
Kuehne Nagel
Customer service agent
Posted: 1 August
Offer description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you ready to be the hero in the fast-paced world of logistics?

In this role, you will handle and monitor all QuickSTAT operational activities, ensuring compliance with all company policies. You will oversee all QuickSTAT live network activities, ensuring adherence to rate structures and pricing policies.


How you create impact

* Processing consignment orders from clients via email, telephone, and Quick’s online booking portal Quickonline, including routing, service classification, deadline establishment, and job order printing.
* Managing the green light approval process for consignments destined to non-EU destinations.
* Providing clients with continuous status notifications and performing follow-ups, including updates on flight and customs delays, proof of deliveries, additional charges, and resolutions.
* Monitoring and responding to client emails via shared mailboxes.
* Ensuring compliance with company policies and procedures. Arranging temperature-controlled packaging and logger supplies as needed.
* Tracking and tracing consignments and updating clients throughout transit. Processing daily reports and manifests.


What we would like you to bring

* Negotiation and problem-solving skills.
* Teamwork skills and strong self-motivation.
* Good numeric and financial skills.
* Ability to work successfully under pressure.
* Proficiency in Word, Excel, and PowerPoint.


What's in it for you

If you join our team, we will reward your commitment and expertise. Benefits include participation in the Kuehne + Nagel pension plan, our Route 2 Rewards scheme offering discounts, recognition, and wellbeing resources. We also provide an employee assistance program with 24/7 GP access, legal and financial advice, and mental health support, helping you live a healthier, happier life. As a Gold Covenant employer, we are proud to support service leavers, recognizing their skills and experience.


Who we are

Logistics shapes everyday life—from the goods we consume to healthcare. At Kuehne+Nagel, your work extends beyond logistics; it enables moments that matter around the world.

As a global leader with a rich heritage and a vision to move the world forward, we offer a stable environment where your career can make a difference. Whether delivering life-saving medicines, developing sustainable solutions, or supporting communities, your work will have a meaningful impact.

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