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Voluntary services officer

Weston-super-mare
University Hospitals Bristol and Weston NHS Foundation Trust
Service
Posted: 21 September
Offer description

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

The post holder will provide support to the Trust's Voluntary Service in two key ways:

Firstly, the post-holder will be a main point of contact for volunteers, ensuring they are supported and develop the necessary skills and confidence to engage effectively with patients, families / carers, staff and visitors.

Secondly, the post-holder will provide a key role in supporting the administration of Voluntary Services including the recruitment process, such as data gathering on volunteering activity and recording information for analysis (using databases and Microsoft Office packages).

The post-holder will mentor and support volunteers predominantly in patient facing areas to feel confident with a range of tasks they could undertake to improve patients’ experiences. These tasks could include meeting and greeting patients in reception/clinic areas, various roles supporting patients under the age of 18 years, befriending patients on adult wards, including those with dementia, and helping with mealtimes.

The post-holder will be expected to use their own initiative and to work as part of a team to fulfil the requirements of the post, which include a number of responsibilities shared with the Voluntary Services Coordinator.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

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