Overview
We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract.
This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment.
You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT.
Key Responsibilities
Act as the first point of contact for IT incidents and service requests
Provide remote and deskside support for laptops, desktops, and mobile devices
Troubleshoot hardware, software, and network issues
Log and manage tickets through the service desk system
Support users with Windows OS and Microsoft 365
Manage user accounts and permissions via Active Directory
Escalate more complex issues to 2nd line support when necessary
Skills & Experience
Experience in IT Support
Strong understanding of Windows desktop and Microsoft 365
Knowledge of Active Directory user and group management
Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.)
Basic networking and troubleshooting knowledge
Understanding of Azure or cloud environments (advantageous, not essential)
Excellent communication and customer service skills
Positive attitude, attention to detail, and a strong willingness to learn
The Benefits
Supportive, team-oriented working environment
Exposure to a range of systems and technologies
Genuine opportunity to develop technical skills and progress your IT career
If this role sounds like a good fit, it would be great to hear from you!