Responsibilities
Joining at the beginning of a new and exciting global contract, you will be a integral part of a broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global and Iconic brand in the Cosmetics & Beauty sector. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. Your role is varied and will typically include the following:
* Walk‑Up Tech bar support
* Participation in the On‑Call Support Break/Fix activities
* IMACD
* IT Asset Management
Qualifications
Your skills:
* Experience resolving problems sitting with the user
* Strong Customer‑centric levels of service
* Excellent time management skill
* Comfortable in a number of deskside technologies
* May be subject to enhanced referencing or vetting due to the varied nature of the role
About Hemmersbach
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhinos Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Seniority level: Entry level | Employment type: Full‑time | Job function: Information Technology | Industries: IT Services and IT Consulting
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