Join Ocean Housing as a Customer Experience Advisor!
Location:Stennack House, St Austell
Hours:36 per week
Salary:£24,969.74 per annum
Contract:Permanent
Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!
As ourCustomer Experience Advisor, you’ll be the first point of contact for our tenants and customers—providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include:
* Delivering a first-time resolution approach across multiple channels: phone, email, social media, and in person
* Logging communications in our in-house system (QL)
* Processing payments and supporting administrative tasks
* Assisting with facilities management and post services
What You’ll Bring:
* Experience in customer service and working within a team
* Strong communication skills, especially in challenging situations
* Understanding of data protection
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
* 27 days holiday + bank holidays (pro-rated)
* Occupational Sick Pay (3 months full, 3 months half)
* 4% employer pension contribution + death in service benefit
* Cycle to Work Scheme
* Family-friendly policies
* Agile working options (office, home, or local area)
* Closing Date:Monday 14th July2025 at Midnight
* Interview Date:Thursday 24th July2025 (Face-to-face at Stennack House, subject to change)
We may close this vacancy early if we receive sufficient applications—so apply soon!
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall.We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work iswhat you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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