One Stop • Kilton Hill, Worksop • Apply by 22-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of your shift for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legal compliance.
* If the store has a Post Office Local, responsibilities include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Please discuss your needs during the application process, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other as we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7 am to 10 pm, offering a wide range of products and services including cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.
Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales. We are committed to inclusivity and accessibility in our recruitment process.
Note
Applicants must be above school leaver’s age. For details, please click here.
Colleague Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on every 4-week pay weekend)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including shareable deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounted health checks at Tesco Pharmacy
* Discounted cash plans through Simply Health
* Exclusive savings via Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services including 24/7 GP, mental health support, and fitness programs
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options like part-time, job shares, phased retirement, and more
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