IT End User Support Analyst, Basingstoke, £31-38k + Benefits including private Medical, Hybrid Working).
Career Switch / IT Career available in an IT Support Team.
Are you a people-first problem-solver with a passion for technology and hands-on IT support? This is a great opportunity to join a global IT team supporting critical infrastructure and manufacturing environments—not just from behind a service desk, but actively resolving real-world IT issues on the ground.
Whether you’re early in your IT career or have a few years of experience, this is your chance to part of a genuinely collaborative, multi-site support operation – where you will not just sit on a support desk.
You’ll be part of a global team supporting 1,500+ users across manufacturing and corporate environments. From setting up and troubleshooting devices to managing on-site hardware and supporting user onboarding/offboarding, you’ll be doing more than repeat ticket resolution—this is about real troubleshooting and end-to-end ownership of issues.
There’s some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you’ll be the face of IT—ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.
If you are looking for something new, and have a good grounding in troubleshooting hardware, applications, networking and Microsoft 365 tools and have Familiarity with tools like Active Directory, Intune, Windows OS and Office 365.
There is a great benefits scheme including Private Medical, 26 days holiday, Buy/sell holidays, up to 9% employer pension and a whole suite of other benefits.
The office is Basingstoke there’s some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you’ll be the face of IT—ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.
Join a hands on, high autonomy support team working in a customer facing environment with regularly desk side & field work.
Due to the nature of the organisation, you would need to pass a security vetting.
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