Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment? Due to our continued growth, we are expanding our dynamic team at Bigmoto, where we pride ourselves on providing top‑notch service to motorcycle enthusiasts across the UK!
About Us
At Bigmoto, we are dedicated to offering the best selection of motorcycles and accessories. Our commitment to customer satisfaction drives everything we do, and we’re looking for a Customer Service Representative to help us maintain our high standards.
Key Responsibilities
* Handle Incoming Enquiries: Respond to customer inquiries via phone, email, and online chat, providing timely and accurate information.
* Order Updates: Keep customers informed about their orders, including delivery times and stock availability.
* Sales Support: Assist the sales team by discussing additional products with customers and providing necessary information to enhance their purchasing decisions.
* Booking Collections/Deliveries: Help schedule and coordinate customer collections or deliveries, ensuring a smooth and efficient process.
* Complaint Resolution: Address customer complaints with empathy and professionalism, providing first‑line resolutions to ensure customer satisfaction.
What We’re Looking For
* Excellent Communication Skills: You should be able to communicate effectively and professionally with customers.
* Problem‑Solving Ability: Strong skills in handling complaints and finding quick resolutions.
* Customer‑Centric Mindset: A genuine passion for helping customers and enhancing their experience.
* Team Player: Ability to work collaboratively with the sales team and other departments.
* Experience: Previous experience in a customer service role is preferred but not essential.
* Knowledge: A knowledge of motorcycles/motorcycle industry would be advantageous.
What We Offer
* Competitive salary and benefits package
* Friendly and supportive work environment
* Opportunities for professional development and growth
* A chance to work in a vibrant industry with motorcycle enthusiasts!
How to Apply
If you’re ready to make a difference and join our team at Bigmoto, please send your CV and a brief cover letter outlining your experience and passion for customer service to nickguy@bigmoto.co.uk.
Join us in providing exceptional service to our valued customers and be part of the Bigmoto family!
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
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