As a Team Leader, you'll be giving day‑to‑day support to your team, to make sure they're consistently giving great service to everyone who comes to the caf. This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can-do' attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You'll also be supervising the induction and training of colleagues, to help build a team that's dedicated to great service and to giving people a day to remember. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Qualifications
* focused on giving great service to everyone you meet
* a team player, but also happy to work on your own initiative
* well‑organised and adaptable
* ability to lead, support and develop a team
* confident dealing with a variety of situations including complaints
* willing to learn new skills
The National Trust is committed to promoting and preserving places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. Because we are in a rural area, please think about how you'd be able to get here for work, before applying for the job.
Benefits
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
Hours/ working pattern: 1230 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Expected working hours are 4 full days per week between March and October, 1–2 days per week (Saturday and/or Sunday) during November and December when the property is open weekends only. The property is closed in January and February so there will be limited expected working hours while we are closed. Weekend and bank holiday working are essential for this role. Salary: £13.25 per hour. The advertised salary for this role will be in effect from 1 April. Duration: Permanent.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
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