Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Night Auditor ensures a smooth and secure overnight operation, welcoming guests and handling their needs from arrival to departure. They contribute to guest satisfaction through high-quality service while maintaining security and hotel procedures.
Key Responsibilities
1. Greet guests, manage check-in/out, and update records.
2. Process guest transactions, including billing and cashiering.
3. Perform night audits and financial reconciliations.
4. Handle guest inquiries, complaints, and requests efficiently.
5. Conduct security rounds and ensure hotel safety procedures are followed.
6. Liaise with housekeeping on room status and lost property.
7. Manage wake-up calls and distribute reports.
8. Ensure compliance with health, safety, and emergency protocols.
9. Support training and development of team members.
Qualifications
1. Education & Experience:
o Prior experience in a front office or night audit role preferred.
o Knowledge of hotel property management systems (PMS) advantageous.
2. Skills & Competencies:
o Strong customer service and communication skills.
o Attention to detail and problem-solving abilities.
o Ability to multitask in a fast-paced environment.
o Proficiency in handling financial transactions and reports.
o Awareness of security and emergency protocols.
3. Additional Requirements:
o Flexibility to work overnight shifts, weekends, and holidays.
o Ability to handle confidential information with discretion.
o Adherence to hotel grooming, performance, and conduct standards.
Additional Information
Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
1. Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
2. Discounted hotel rates all over the world in Accor Hotels
3. Continuously learn and develop yourself with our Accor Academy
4. Support your wellbeing in your professional and personal lives
5. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
6. Participate actively in initiatives to build a more inclusive and sustainable world
7. And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Night Team Leader, you…
1. Provide guidance and support to the team, managing hotel operations during the night.
2. Undertake night audits and corridor checks to make sure everyone in the hotel is safe and looked after.
3. Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
4. Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
5. Work duty manager shifts as and when required.
A little more information:
We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.
Our hotel offers 307 rooms, and Bar and Restaurant facilities available 24/7.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the Ibis Budget London Heathrow Central you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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