Overview
We're looking for an experienced leader to take up the important role as Assistant Director of Neighbourhoods. This role will work closely with our Executive Director of Customer Experience and the directorate leadership team. You'll have worked in the housing sector for several years and have successfully managed a mixed tenure customer focused service within housing. You'll drive innovation and best practices in tenancy and lease management to promote sustainable tenancies, positive communities, and high levels of customer satisfaction. We're committed to working closely with our partners, and you'll role model strong collaboration with a can‑do mindset. You're ready to work at Assistant Director level as part of our Senior Leadership Group (SLG) and will influence and build strong and productive relationships with your peers at Golding and across the sector.
Responsibilities
- Shape strategic priorities, ensuring compliance with relevant regulations and standards, improving operational performance, and fostering collaboration across teams.
- Lead the management of our portfolio of tenancies and leases through delivering high‑quality customer focused tenancy and letting services, homeownership, and commercial services, ASB management, income maximisation and support, community investment, and achieve effective customer engagement and involvement.
- The post reports to the Executive Director of Customer Experience and itself has five direct reports.
Qualifications
- Possess a degree level qualification and/or significant relevant experience in a senior leadership role in Housing/Contract management.
- CIH Level 5 or working towards.
- Experience of successfully managing a mixed tenure resident focused service within housing.
- Substantial relevant experience at a management level in housing or related organisation.
- Demonstrate success in the development and implementation of policies and strategies to improve service delivery and customer satisfaction.
- Comprehensive knowledge and understanding of statutory requirements and good practice in relation to the delivery of the landlord housing management function.
- Understanding of Equality & Diversity.
- Clear understanding of the principles of customer care.
- Basic understanding of Welfare and Housing Benefits.
- Team management and organisation skills.
- Ability to lead, manage, motivate and support others and to overcome resistance to change in a constructive manner.
- Ability to effectively create, manage and monitor budgets and performance management information.
- Act with integrity and accountability.
- Excellent IT skills and ability to learn new systems.
Compensation & Benefits
- Salary circa £95,000
- 30 days annual leave per year (plus bank holidays) and Christmas closure.
- Company Pension contribution and life assurance.
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
Location & Working Arrangements
Location: Our modern and well‑equipped office is in central Maidstone: County Gate One, Staceys Street, Maidstone ME14 1ST. We operate hybrid working and flexible working arrangements, but regular attendance is required at our head office as we believe leadership visibility is very important.
Equality, Diversity & Inclusion
We welcome and embrace diverse talent, and we're committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Whether your ethnic origin, gender, sexual orientation, marital status, religion, age or disability status, you'll receive all the opportunities, support and respect you'd expect from Golding Homes. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
