INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
We are hiring a Senior Manager, Process Improvement & Intelligent Automation to guide the evolution of continuous improvement and AI‑enabled ways of working across Burberry Business Services. This role shapes how we simplify processes, adopt intelligent automation responsibly, and strengthen operational excellence. You will work closely with senior leaders to turn ambition into measurable impact, championing innovation that supports our colleagues and the business.
RESPONSIBILITIES
* Lead the strategy for continuous improvement and intelligent automation, ensuring it supports business priorities and delivers meaningful outcomes.
* Drive the adoption of AI‑enabled and low‑code solutions that enhance service quality, efficiency, and operational resilience.
* Manage the portfolio of process improvement and automation initiatives, embedding strong governance and value‑tracking.
* Partner with senior leaders to identify opportunities and act as a trusted advisor on operational excellence and responsible AI use.
* Develop and support a multidisciplinary team, building capability across continuous improvement, automation, and low‑code enablement.
PERSONAL PROFILE
* Experience leading continuous improvement, transformation, or process optimisation within a complex organisation.
* Strong understanding of Lean, Six Sigma, automation, or AI‑enabled process design.
* Ability to manage a portfolio of initiatives with clarity, structure, and strong stakeholder engagement.
* Skilled at communicating with senior leaders and guiding decision‑making with insight and judgement.
* Familiarity with low‑code technologies or AI governance practices is welcomed but not essential.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.