Summary
Staff Direct 4U, a fast-paced, growing company, are looking for an enthusiastic, hardworking and well-organised apprentice to join their busy recruitment office. This is an excellent opportunity for someone looking to start or develop a career in customer service and administration.
Wage
£15,600 a year
* Car parking scheme
* Team bonding activities
* Birthdays off work
* Pension scheme
Training course
Customer service specialist (level 3)
Hours
Monday- Friday, 8:30am - 4:30pm.
37 hours 30 minutes a week
Start date
Monday 6 July 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day to day tasks include:
* Answering incoming calls and handling enquiries professionally
* managing the office landline and making outgoing calls where required
* Meeting and greeting candidates and visitors in a professional manner
* Handling walk-in candidates and supporting their registration
* Carrying out ID checks and right to work verification
* General administration duties including photocopying, scanning, filing and data entry
* Inputting and maintaining accurate records on internal systems
* Supporting consultants and office staff with daily operational tasks
* Sourcing and resourcing candidates where required
* Managing customer and client requirements and responding to queries promptly
* Ensuring compliance documentation is completed and maintained accurately
Where you'll work
87 DARLINGTON STREET
WOLVERHAMPTON
WV1 4EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Customer service specialist (level 3)
What you'll learn
Course contents
* Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
* Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
* Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
* Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
* Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
* Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
* Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
* Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
* Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
* Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
* Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
* Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
* Service Improvement: Make recommendations based on your findings to enable improvement
* Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
This is a Customer Service Level 3 apprenticeship which is delivered over a 15 month period. You will be required to attend an initial induction period at the training site, In-Comm Training Services in Aldridge or Telford, followed by monthly assessor visits to you in your company.
Requirements
Essential qualifications
GCSE in:
English and Maths (grade 9-4 minimum)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Resilient
* Confident
* IT Skills
* Work well under pressure
Other requirements
This position will initially focus on front-of-house duties and general administration. As you develop, there will be opportunities to take on additional responsibilities and progress within the company. Staff Direct 4U are looking for individuals who demonstrate the following:
* Enthusiastic, reliable and willing to learn
* Strong communication skills, both verbal and written
* Confident when speaking on the phone and dealing with people face-to-face
* Ability to work in a busy, fast-paced environment
* Good attention to detail and organisational skills
* Resilient, patient and able to handle a busy recruitment environment
* Basic IT skills (Microsoft Office preferred)