Job Advert
Join Our Dynamic Team at Gear4music!
About Us:
At Gear4music, we’re not just another musical instrument retailer—we’re a passionate community of music lovers, innovators, and experts. As one of the fastest-growing names in the music industry, we’re proud to offer customers an outstanding online shopping experience, and we’re on the lookout for talented individuals who share our vision and enthusiasm for all things music. Whether you’re a musician, audiophile, or just passionate about top-notch sound equipment, Gear4music is where you’ll thrive.
Your Role in the Show:
As our new Receptionist / Customer Service Advisor, you'll be a key player in creating a positive, welcoming atmosphere for our customers and visitors. Your attention to detail and communication skills will help ensure every interaction is handled with care, from greeting visitors at our office to offering expert advice on our products. Plus, if you’re passionate about music or audio-visual gear, your knowledge will shine through in your role!
You’ll be supported to deliver exceptional customer service and assist with a variety of administrative tasks. Here's what your day might include:
* Welcoming Visitors: Greet all visitors to our head office and direct them to the appropriate department or team member.
* Customer Support: Respond to customer emails, providing friendly, professional advice on musical instruments, equipment, and audio-visual products.
* Administrative Tasks: Assist with general office duties to keep things running smoothly.
* Problem Solving: Resolve customer inquiries or escalate issues when necessary.
* Teamwork: Become a key part of our dynamic Customer Service team!
What We’re Looking for:
We’re seeking a passionate, communicative, and reliable individual to join our team. While experience in customer service or receptionist roles is a bonus, we’re especially excited to hear from people who can bring diverse experiences to our team. If you’re not sure you tick every box but are eager to learn, please apply—we might be looking for someone just like you!
* Key Skills and Experience:
o Excellent written and verbal communication skills.
o Experience in a receptionist or customer service role is preferred.
o Proficient with Microsoft Office and general computer tasks.
o A strong knowledge of musical instruments and equipment is a huge plus.
o A friendly, approachable demeanor with a customer-first attitude.
o Passion or interest in music or audio-visual technology.
What You’ll Get from Us:
At Gear4music, we believe in supporting our team both professionally and personally. In addition to working with a talented, driven group of individuals, we offer a range of benefits designed to help you thrive:
* Generous Employee Discount: Save on our extensive range of music and tech products.
* Employee Assistance Programme: Support with personal or work-related challenges.
* On-Site Perks: Enjoy our discounted café and bar at HQ.
* Referral Scheme: Get rewarded for referring talented people to our team.
* Career Growth: Development opportunities, regular feedback, and one-to-one check-ins.
* Health & Wellbeing: We prioritize your wellbeing, both at work and beyond.
Plus, you’ll receive all the usual benefits, including:
* Employer Pension Scheme
* Eyecare Vouchers
* Cycle to Work Scheme
* Company Sick Pay Scheme
* Enhanced Maternity & Paternity Pay
* Relaxed Dress Code & Great Coffee
Location and Hours:
This role is based at our head office in York, with standard working hours of 8am to 4:30pm, Monday to Friday, and the occasional weekend day.
Ready to be part of something exciting? If you’re passionate about music, love helping others, and want to make a difference, we want to hear from you!
Apply now and join the Gear4music team!
Department
Customer Services
Contract type
Permanent
Hours
39.5
Salary
£25k #J-18808-Ljbffr