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We are looking for team members to join our friendly Reception team on a casual basis. This will include covering evening and weekend shifts.
You will act as the first point of contact for Northern Ballet, providing a first-class service. You will work as part of the Reception team to provide the highest level of customer care to all callers and visitors to Northern Ballet and Phoenix Dance Theatre.
Job Description
Key Duties
We are looking for team members to join our friendly Reception team on a casual basis. This will include covering evening and weekend shifts.
You will act as the first point of contact for Northern Ballet, providing a first-class service. You will work as part of the Reception team to provide the highest level of customer care to all callers and visitors to Northern Ballet and Phoenix Dance Theatre.
Job Description
Key Duties
1. Meet and greet all visitors in a professional, warm and courteous manner as first point of contact, and deal with queries efficiently.
2. Answer the telephone, screen and direct calls for Northern Ballet and Phoenix Dance Theatre. Take and relay messages and provide information to callers.
3. General administrative support including: looking after the visitor’s book and issuing security fobs/passes, tidy and maintain the reception area, ensure knowledge of staff movements in and out of each organisation and receive mail and deliveries.
4. Sell tickets for events in the Stanley & Audrey Burton Theatre on the computerised box office system, and provide information to patrons by telephone and in person.
5. Give basic information and direct enquiries about external room hires to the Events team and provide appropriate support to room hires and events.
6. Capture the data required to sustain, develop and increase audiences for the Stanley & Audrey Burton Theatre programme of events, conferences and studio hires.
7. Process payments for Academy of Northern Ballet classes and ticket sales and merchandise.
8. Adhere to all financial procedures.
9. Generate sales for Northern Ballet by promoting forthcoming activities and initiatives as opportunities arise.
10. Undertake any duties reasonable required of the Reception team as well as other relevant admin tasks.
Essential Skills/Experience
11. Experience in reception/administration
12. Good communication skills
13. Friendly and approachable
14. Confident IT user, especially Outlook, Excel and Word
15. Able to follow systems and procedures
Desirable Skills/Experience
16. Experience operating box office systems and making sales
17. Handling financial transactions
18. An interest in ballet or other theatre/culture
Details
19. Hours:
Providing cover for shifts vacant due to holidays or illness as and when required. Mainly Sunday shifts (approximately 09:00-17:30) and evening shifts (17:00-20:30), but also potentially weekday shifts (approximately 08:30-17:00).
20. Pay:£12.21 per hour
21. Job type: Contract
22. Work authorisation:United Kingdom (required)
How to Apply
Please send your CV and a covering letter to [emailprotected] by 5pm on 19 August 2025. Interviews to take place week commencing 25 August.
We also ask applicants to complete our Equal Opportunities monitoring form.
Due to high volume of applications, if you do not hear back within 10 days after the closing date, on this occasion your application has been unsuccessful.
Our Commitment to Diversity & Inclusion
Northern Ballet strives to understand, respect and champion diversity in all its forms. We believe in embracing diversity within our workforce, repertoire and practices and encourage applications from people of all backgrounds and experiences.
Please contact us to talk through any access requirements you may need at any stage of the recruitment process so that we can ensure reasonable adjustments are in place. Adjustments could include providing documentation in alternative formats (large print, braille, or audio), adapting the interview environment, or allowing additional time for responses.
Header image from The Great Gatsby, taken by Emma Kauldhar.
About Northern Ballet
One of the world's leading ballet companies. Based in Leeds, UK, we tour the UK with our unique brand of dance storytelling, on a mission to make ballet accessible to everyone. Read more
Watch Northern Ballet
On stage and screen, Northern Ballet's mission is to bring world-class ballet to as wide an audience as possible. Read more
Our People
The dancers, directors and staff who help to produce our ballets. Read more #J-18808-Ljbffr