Service & Support Technician (level 2) Glasgow - Full time, Permanent Hybrid - home and office (1 to 3 days in office - please note there are no set office days) £28k- £32k, company bonus, annual leave purchase + more We are looking for a Service and Support Technician to play a key role within the CIO IT Service and Support team. With the Service Desk as the front-line of Avidity Group Support, providing excellent customer service to our colleagues and acting as the ‘front of house’ for tickets and queries entering the support ecosystem, your role will be critical as the escalation point for the Service Desk Analysts. You will help to resolve complex technical issues minimising business impact You will come from a 2nd or 3rd line Service Desk analyst role with experience of dealing with 2nd line queries quite easily in a fully cloud based organisation. You will play a key role within our IT Service & Support Team providing excellent service to our colleagues. Working hours are between 8am-6pm, working across 2 shift patterns 8-5 & 9-6 The main responsibilities of the role include, but not limited to: * Ticket and call management, acknowledge and respond to all incoming colleague tickets, managing expectations and prioritising tickets as per prioritization guidelines * Carry out daily system checks including back up and reporting * Set up/ remove end user accounts and licences * Incide...