Job Title: Level 4 Complaint Handler – Wealth, Insurance & Pensions We are currently recruiting experienced Level 4 Complaint Handlers to support a major financial services project. This is a fully remote contract role, ideal for professionals with a deep understanding of wealth management, insurance, and pensions, and a passion for resolving customer complaints to the highest standards. In this role, you will manage a caseload of complex complaints, ensuring a fair, accurate, and timely resolution in line with regulatory standards and company procedures. Your ability to interpret financial products, assess evidence, communicate clearly, and remain focused under pressure will be critical to your success. We are looking for candidates who are: Level 4 qualified (e.g., CII, CISI, or equivalent) Skilled in handling complex financial complaints with attention to detail Confident in navigating insurance, pension, and wealth management products Tenacious, methodical, and able to work independently in a remote setting Comfortable working to targets in a fast-paced, regulated environment Contract Type: 4-Month Contract Start Date: 28 July Rate: £225 per day £25 daily retention (Umbrella rate) Location: Fully Remote Apply today if you're ready to bring your complaint handling expertise to a rewarding and well-supported project. This is a fantastic opportunity to contribute to a high-profile remediation programme, working alongside a knowledgeable and collaborative team