The Role
We are looking for a proactive and collaborative E-commerce/UX Specialist to drive online sales growth, enhance the customer experience, and uphold a strong brand presence across digital platforms.
This role will focus on optimising website performance, managing product onboarding and online merchandising, and ensuring a seamless customer experience through data-driven insights.
You will be responsible for overseeing web agency relationships, testing and implementing UX best practices, and collaborating with cross-functional teams to improve efficiency and drive website performance with a keen attention to detail.
What You’ll Do
Growth & Customer Experience
- Own and optimise the end-to-end online customer journey to drive conversion, revenue, and retention
- Use analytics (GA4) to generate actionable insights for UX improvements, product launches, and category growth
- Optimise site content for SEO, usability, and conversion best practice
- Lead on-site merchandising to increase engagement, AOV, and conversion
- Execute cross-channel marketing campaigns to drive engagement and revenue
- Streamline processes to improve efficiency and deliver a consistent brand experience
Website Performance & Trading
- Own day-to-day website performance, including reporting and identifying growth opportunities
- Manage product launches end-to-end, from onboarding to go-live
- Ensure all on-site product content is accurate, compelling, and up to date
- Act as the main point of contact for developers, prioritising and delivering a fast-moving roadmap
- Proactively identify, troubleshoot, and resolve site or customer experience issues
What we’re looking for
Skills / Attributes
- Able to work independently and manage own workload according to business objectives and timeframes
- Proactively identify areas for improvement on the website through the analysis of user journeys and reporting
- Team work: able to collaborate with a range of departments including Product, Supply Chain, Customer Service and Warehouse to optimise the customer experience end-to-end
- Project management – ensure projects are executed on time and within budget, keeping internal and external team members accountable
- Attention to detail – ensure a strong and cohesive brand image is upheld across all website assets and content
- Understanding of data management and GDPR
Education/Experience
- Experience of e-commerce website platforms is essential, WooCommerce or Shopify specifically would be desirable
- Experience of Google Analytics is essential
- Experience of working with and managing web agencies is essential
- Strong working knowledge of SEO is essential
- Experience with website migration and re-platforming desirable
Benefits You’ll Enjoy
- Generous Holiday Allowance
- Company Profit Share Scheme
- Employee Assistance Programme
- Career progression opportunities
Why You’ll Love Working for Us
- Competitive pay package with profit share opportunity
- Be part of a fast-paced, high-impact team delivering products that protect lives
- Collaborative, supportive environment with strong team culture
- Modern purpose-built office and warehouse, with free on-site parking
- Work in a role where every day you make a difference for our customers
