Insight Analyst – 12 Month FTC
Salary: £32,000 to £38,000 depending on experience
Contract: 12 Month FTC
Location: Hybrid - Folkestone
About Saga
Saga is seeking an Insight Analyst within our Insurance business. The role involves providing actionable insights to enhance customer experience and outcomes, supporting the Product, Commercial & Governance teams with tools like Tableau dashboards, and handling ad hoc MI requests.
Key Responsibilities
* Produce regular and ad hoc reports to understand customer outcomes and pain points.
* Deliver insights to improve customer journey aspects such as product cancellations and claims.
* Present findings at monthly Conduct Risk meetings and support deep-dives or process changes.
* Support claims performance insights and ensure quality in supplier reports.
* Design and maintain Tableau dashboards across various KPIs.
* Assist with regulatory reports and ensure documentation and knowledge sharing.
Candidate Requirements
* Proficiency in Excel, SQL, and visual analytics platforms like Tableau or Power BI.
* Experience in data analysis, customer analytics, and handling complex data structures.
* Knowledge of insurance markets, products, and regulatory practices is a plus.
* Strong analytical, communication, stakeholder management, and project management skills.
Our Values
Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special.
About Saga
We are the UK's leading provider for those over 50, offering cruises, holidays, insurance, and more. We foster an inclusive culture, champion age-inclusivity, and are committed to diversity and inclusion.
Application Details
Contact: Kirsty Harris-Tuckey, Saga Plc
Tel: 000 000 0000
Email: [application email]
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