Job Title: Customer Care Representative (German Speaking)
Company Overview:
Join a unique and friendly team at a great company that values work-life balance. Enjoy working from home most of the time while engaging with interesting customers and colleagues.
Location:
Primarily remote with approximately one day per month in a modern office in Cambridgeshire.
Job Category:
Customer Service / Support
Job Description:
As a Customer Care Representative, you will provide first-class customer service to German-speaking customers by building relationships, resolving queries on various topics, and processing orders and changes. You will be the first contact point for customers, ensuring their satisfaction and fostering long-term relationships.
Key Responsibilities:
* Answer customer queries in German via phone and email management software.
* Process customer orders using in-house system software.
* Make outbound calls to customers to resolve issues satisfactorily.
* Build relationships with new and existing customers, ensuring high service levels.
Key Attributes:
* Fluent in both oral and written English and German.
* Excellent relationship-building skills at all levels.
* Problem-solving skills, initiative, and openness to learning.
* Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
* UK visa required.
Working Hours:
5-day rotation with varying schedules:
* Week 1: Mon-Fri 07:00-15:15
* Week 2: Mon, Tue, Thu, Sat 07:30-15:45
* Week 3: Mon-Fri 11:00-19:15
* Week 4: Mon, Tue, Thu, Sat 08:00-16:15
* Week 5: Mon-Fri 11:45-20:00
This is a WFH role with occasional in-office days in Cambridgeshire for collaboration.
What We Offer:
* Salary: £26,500 per year
* Contributory pension scheme (up to 6%)
* Holiday buy & sell options
* Health cash plan and hospital cover
* Discounts at leading brands
* Relocation support (if applicable)
* Free nutritional and personal care products
* Life assurance
Experience & Qualifications:
* At least 1 year in customer service, sales, administration, or similar.
* Native or C1 level proficiency in German and English.
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