JOB TITLE: Subject Access Requests (Sars) Officer - Customer ServicesREF: Brent 5274297 and Brent 5274296Pay rate: £20.74 per hour PAYEContract Type: Temporary, Anticipated 3 to 4 monthsWorking Arrangement: Hybrid working, with the expectation that you will work from home two days per week and attend the office for the remaining days, subject to service requirementsThe role:On behalf of a local council, we are seeking two Subject Access Requests (Sars) Officer to provide individuals with access to their personal data, held by the Council and its service providers, in line with GDPR and data protection legislationYou should have significant previous experience in a similar customer service position dealing with Data Subject Access Requests or similar, involving regular communication with the public, internal council officers and external organisationIt is essential that you also have previous experience of performing VLOOKUPS and working with Pivot TablesKey Responsibilities:
* Providing advice and guidance on customer's rights of access to their personal data, dealing with any of their issues, in line with GDPR and data protection legislation
* Ensure that all relevant data is disclosed to individuals securely, in response to Subject Access Requests, as soon as possible and statutory timeframes
* Ensure that Third Party Disclosure requests are processed and that relevant information is disclosed to third parties within 20 working days
* Support organisational compliance with data protection law
* Encouraging and promoting positive and open attitudes to the sharing of people’s personal data with them, improving council process and ensuring adequate procedures and training
What the client is looking for:
* Significant previous experience in a similar type of position dealing with Data Subject Access Requests or similar, involving the regular communication with the public, internal council officers and external organisation
* Previous experience of working in a customer service environment
* Significant previous experience in managing a process under tight deadlines, monitoring the process, identifying and resolving issues in getting the process completed
* Strong experience working with Microsoft Office suite and Adobe - particularly Adobe
* Candidate should be comfortable performing VLOOKUPS and working with Pivot Tables
* Significant previous experience in writing communication and reports that are read by senior management
* Previous experience of working with IT systems or databases
How to Apply
* Quote the Job Title and Reference Number in your application.
* Submit your CV in Word format.
* Applications are reviewed on a rolling basis—early submission is recommended.
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