The provided job description contains comprehensive information about the Retail Customer Service Manager role, including responsibilities, working patterns, qualifications, and benefits. However, it features some redundancies and formatting inconsistencies, such as repeated paragraphs and excessive use of
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Job Description
Are you passionate about sports and great customer service? Do you enjoy building positive relationships? Join Entain as a Retail Customer Service Manager and become an integral part of our dynamic betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes our customers' needs.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and encouraging repeat business. Are you ready to launch a winning career?
Salary: £12.50 per hour
What you will do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards defined targets and maintain high shop standards.
* Open or close the shop as needed, with responsibilities as a key holder.
Working patterns
Our shops operate from Monday to Sunday, 8 am - 10 pm, including weekends and bank holidays. Your weekly rota will typically be 16 hours, comprising a mix of long opening and closing shifts, as well as shorter evening shifts, varying week to week.
We prioritize work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or over to work in our betting shops.
* Passion for delivering great customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Information
We offer competitive benefits, including optional overtime, pension schemes, discounts, healthcare support, and development opportunities. We celebrate diversity and are committed to creating an inclusive environment. If you require accommodations during the recruitment process, please contact us.
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At Entain, we do what's right—fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected.
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