Overview
Join to apply for the Customer Case Handler role at Southern Water
Job details and responsibilities are listed below.
Job Title: Customer Case Handler
Location: Durrington (Worthing) - Office based
Contract Type: Permanent
Hours: 37 hours a week
Salary: Up to £30,000 per annum
Responsibilities
* Accurately manage our database and keep track of different cases, both new and older ones.
* Communicate with different teams within SWS and our customers to quickly and efficiently resolve their leaks.
* Manage enforcement related processes to help leak resolution.
* Building and maintaining positive working relationships with stakeholders across all departments of the business as well as external stakeholders and customers.
* Prioritising jobs based on volume and runtime.
* Reporting on a weekly basis for wider team distribution
* Help deal with any complaints and queries form customers.
* Arrange leak allowances for customer with resolved leaks.
To Be Successful In This Role, You Will Be
* Ideally have an extensive knowledge and understanding of the customer side leakage and waste notice process.
* Knowledge of Waternet, SAP, Maximo, CSMS, Waterworx, Ellipse and all Microsoft programs would be beneficial.
* You will need to have excellent customer service skills to guide our customers through the Waste of Water Notice process.
* You will be highly organised and a confident communicator, both verbally and in writing.
* Every customer is different so may need a different resolution, so a flexible mindset and problem-solving skills are useful.
* You will be able to motivate yourself and be able to work as part of our team.
* Attention to detail and accuracy is paramount.
Seniorities
* Entry level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
* Industries
* Utilities
Interested, why not apply?
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr