Job Title
Commercial Sales Support
Role Purpose
This role ensures the seamless operation of the sales support process, with primary focus on post-sales support. Responsibilities include managing customer databases, addressing customer inquiries, and providing vital administrative support to the sales team.
Key Accountability
* Provide administrative support to the sales team by preparing sales reports, managing customer databases, and maintaining accurate sales records.
* Collaborate with sales representatives to address customer inquiries, share information about products and services, and facilitate the sales process.
* Coordinate with other internal departments in headquarters to deliver a seamless customer experience, from first customer touchpoint through delivery and after-sales support.
* Conduct market research to identify potential business opportunities and share actionable insights with the sales team.
* Provide any additional support as required.
Qualifications & Working Experience
* Bachelor's degree in Business, Marketing, or related field is desirable. Minimum of 2 years of experience in an airline or travel industry sales support role.
Personality Traits
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Strong organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
* Keen attention to detail, with the ability to identify errors and inconsistencies in data.
* Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
* Ability to work effectively in a team environment, collaborating with sales representatives and other departments to achieve sales targets.
* Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.
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