Job Description
Reservations & Customer Sales AdvisorLocation: LancashireHours: 37.5 hours per week, 5 days over 7 (including weekends) Axon Moore is supporting a leisure and tourism business in Lancashire in the recruitment of a Reservations & Customer Sales Advisor. This role will involve handling holiday enquiries, converting leads into bookings, and delivering a high level of customer service. The position sits within the reservations team and will play an important part in supporting occupancy and revenue targets.Key Responsibilities
* Handling inbound and outbound enquiries relating to holiday bookings.
* Working towards targets around call volumes, conversions, bookings and revenue.
* Providing a high standard of customer service to both new and existing customers.
* Managing enquiries via phone, email, social media and in person.
* Speaking with customers to understand their holiday requirements and recommending suitable options.
* Managing leads from initial enquiry through to confirmed booking and ensuring appropriate follow-up.
* Identifying opportunities to upsell and cross-sell additional services.
* Keeping customer records up to date within the reservations/CRM system.
* Chasing outstanding payments and completing booking administration.
* Supporting outbound sales activity and lead generation when required.
* Carrying out customer satisfaction calls when requested.
* Maintaining a good understanding of available products, locations and local attractions.
* Assisting with the handling of customer complaints and resolving issues where possible.
* Ensuring accurate notes are recorded on the booking system following customer interactions.
* Taking part in training and development when required.
* Adhering to company policies and health and safety procedures at all times.
Skills & Experience
* Strong communication skills, both verbal and written.
* Good organisational skills with strong attention to detail.
* Confident dealing with customers in a professional manner.
* Ability to work to targets and manage workloads in a busy environment.
* Good administrative skills and general IT literacy.
Requirements
* Right to work in the UK.
* Good working knowledge of Microsoft Office (Word, Excel, Outlook).
* Experience using CRM or booking systems would be beneficial.
* Previous experience in a customer-facing role.
* Experience in a sales or call centre environment is advantageous.
* Experience within travel, leisure or tourism would be desirable.