Overview
One Stop • onestop 26-28 town green wymondham • Apply by 12-Sep-2025
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.
You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
* Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Support the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere
* Ensure the store is always clean, tidy, and well presented
* Prioritise the replenishment of products that matter to our customers
* Ensure point of sale and shelf edge labels reflect what good looks like
* Take immediate action for any overcharges and prevent any recurrence
* Proactively manage queues in store to deliver a great shopping trip for customers
* Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
* Be knowledgeable about the store, coordinating others to deliver practical actions to make improvements
* Follow company health and safety routines and ensure colleagues do the same
* Deliver communication to the team, ensuring they are kept well informed
* Look for ways to simplify operations and share these ideas with the Store Manager
* Always put the customer first and consider them in everything you do
* Be readily available to resolve customer queries, leaving them with a smile
* Adjust the service you give to meet individual customer needs
* Recognise and celebrate colleagues giving great service
* Identify and remove obstacles to delivering great service
* Resolve colleagues’ queries in the absence of the Store Manager or escalate as appropriate
* Ensure the store is staffed appropriately, responding to short-term absences/sickness by arranging cover
* Be a recognised Keyholder for the store, attending alarm call outs to ensure safety and security
* Monitor and action internal communications, ensuring messages are acted upon and colleagues are informed
* Coordinate colleagues to meet customer needs and store operations, feeding back issues to the Store Manager
* Balance time between service and replenishment areas
* Support the Store Manager in managing absence, conduct return-to-work interviews for CSA colleagues, and report absence triggers as per policy
* Build meaningful relationships with Area Manager & People Partner, seeking advice and coaching when needed
* If this store has a Post Office Local, duties include day-to-day Post Office operations and will require passing a Post Office financial and criminal conviction background check. If checks fail, the offer may be withdrawn.
What you will need
* Communication Skills
* Customer Focus
* Problem-Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
Notes
*One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier. Please apply as soon as you can.*
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