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HCC social inclusion lot 3 - Hants East - provides supported accommodation for adults who are homeless or at risk of homelessness. This service also provides community / in-reach support to individuals who are placed in temporary accommodation by East Hampshire Council or are having difficulties maintaining their tenancies in their own accommodation.
Pinewood is a group of 10 self-contained flats, which provide temporary supported accommodation for families and individuals, who are homeless or at risk of homelessness.
Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.
If you are looking for a job that is hugely rewarding, where every day is different with endless opportunities to learn, then this is the role for you!
JOB PURPOSE
To manage a service and a team that that provide people with homes and specialist support, so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
* To manage a team of staff that provide accommodation and/ or support services to our clients
* To ensure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief, and agency workers
* To effectively lead, support, develop and motivate your team
* To work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
* To develop and maintain excellent working relationships with our partners and commissioners
* To liaise with other managers to pool knowledge, experience and ideas for service improvement
* To contribute to the delivery of our communications, fundraising, volunteering, and value for money strategies
* To ensure the achievement of service targets
* To ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action as per organisational policy
* To able to delegate responsibility to other staff as required
* To represent the organisation positively: role modelling professional behaviour and actively promoting our values
* To develop and promote the highest levels of internal and external client consultation, communication and partnership in all aspects of service delivery
* To ensure that the buildings are maintained to a high quality and that all Health & Safety standards are met
* To ensure that staff follow organisational policies and procedures, and this is demonstrated throughout service delivery
* To be part of the on-call service
* To support clients and staff in trauma informed and psychologically informed way
* To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, ensuring these are followed at all times
* To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
* To provide basic first aid assistance until help arrives (full training is provided)
* To work confidently and efficiently when lone working
* To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
* To maintain confidentiality
* To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
* This role has line management responsibilities
* This role has financial authorisation responsibilities
* This role has on call responsibilities
ROLE REQUIREMENTS
* This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
* This role will require a full drivers’ licence and access to a vehicle
* This role will require you to work flexibly across several sites
* This role will require you to work with clients on a one-to-one basis
* This role may require you to work nights and/or weekends
* This role will require you to lone work
* Experience of working in a residential or institutional or similar sector
* Experience of working in a leadership role
* Evidence of management level or professional qualification, training and experience in social care, management, housing etc
* Previous experience of working with those experiencing homelessness or complex needs
* Previous experience of safeguarding clients
ESSENTIAL CRITERIA
* Excellent communication skills, both verbal and written
* Clear verbal and written English
* Strong working knowledge of Microsoft Outlook, Excel and Word
* Confident and assertive manner
* Strong team working
* Ability to respond calmly to crisis
* Deal promptly with and effectively react to challenging situations
* Have an interest and genuine concern for homelessness and related issues
* You will have knowledge of effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people
* Ability to keep manual and IT based records, produce reports and analyse budgets
* Ability to prepare for, chair and minute meetings
DESIRABLE CRITERIA
* Understanding of the complex support needs of people experiencing homelessness or those with complex needs
* Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
* Understanding of risk assessment and person-centred, outcomes-based delivery
* Up to date knowledge of sector specific legislation and laws
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
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