Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.
We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Location: Prudhoe - Office Based
Salary: £23,809.50 per annum
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)
Key Responsibilities:
* Arranging network-related services
* Porting numbers
* Organising kit delivery
* Requesting engineering resources and customer sign-off
* Updating internal platforms, systems, and third-party portals; communicating with internal departments, suppliers, and customers
Qualifications:
* Excellent verbal and written communication skills
* Enthusiastic, eager to learn, and adaptable to change
* Experience dealing with customers, internal colleagues, and suppliers to progress and coordinate orders
* Previous telecoms and order management experience is desirable
* Ability to work under pressure and multitask
* Ownership of issues and resolution, liaising with internal departments to ensure timely and satisfactory customer resolutions
* Excellent service skills with a focus on customer relationships
* Strong team player but capable of working independently
* Experience with in-house systems and working knowledge of Word & Excel
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in, the more you get out.
We have been awarded a 2-Star accreditation by the Sunday Times Best Companies and voted the UK's no.1 Telecoms company in 2023.
Here are some benefits we offer:
* 25 days holidays plus bank holidays, with an additional day for each year of service up to 30 days
* £500 referral bonus
* Professional development opportunities
* Eye care vouchers and discounted Medicash membership
* Sim deals for you and your family/friends
* Discounts at over 1,200 retailers
* Additional day off for your birthday or wedding
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