Who You Are You are a dedicated and empathetic professional with a passion for supporting young individuals and vulnerable adults. You possess excellent leadership skills to manage and guide a team effectively, and you're committed to facilitating positive outcomes within a community setting. Your role requires flexibility and the readiness to travel outside the borough when necessary. What the Job Involves This role involves managing a team of practitioners within the front door service, ensuring the efficient processing of contacts received. You will support and guide your team in delivering high-quality service, addressing the needs of young people and vulnerable adults. Your responsibilities include overseeing operations, implementing best practices, and meeting service delivery objectives. Skills Team management Excellent communication Problem-solving Empathy and emotional intelligence Flexibility and adaptability