Service Advisor benefits package for 2024 at Croydon JLR
Job Benefits
· Basic Salary of £27,000-£35,000 per year
· 25 days annual leave + 8 Bank Holidays.
· Company pension scheme
· Employee referral programme
· Monday to Friday
· Overtime available at rate
· Manufacturer training
· Harwoods Academy
· FREE parking
Job Description
· Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
· Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
· Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
· Handle customer queries promptly and efficiently to create and maintain customer loyalty and retention.
· Accurately maintain the service department loading system in line with workshop capability.
· Understand and adhere to manufacturer service requirements.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at>
Skills for the job
ITLiteracyNumeracyOrganisational Skills