The client is a leading global provider of Telecoms, Satellite Communications, and IT Support services for commercial, maritime, and government clients. With over 55 years of technical excellence and a growing international presence, they deliver cutting-edge telecoms and IT solutions to a wide range of industries. As part of their continued expansion, they are now seeking a Technical Service Manager to lead and oversee their IT and Telecoms service delivery team in Redhill. Main Purpose of the Role: Manage and lead a team of technical engineers to ensure high-quality service delivery across telecoms, IT managed services, and satellite communications solutions. Oversee the installation, support, and ongoing maintenance of IT infrastructure, connectivity services, and telecoms systems. Drive customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align service delivery with client needs. Manage vendor and supplier relationships for hardware, software, and telecoms services. Monitor service performance against SLAs, KPIs, and drive continuous service improvement. Conduct performance reviews, mentor team members, and support professional development. Provide regular reports and updates to senior management on service metrics and customer satisfaction. Ensure compliance with company policies, security standards, and industry regulations. What They Are Looking For: Proven leadership experience in IT and Telecoms service delivery, technical support, or managed services. Strong technical knowledge of telecoms systems, IT infrastructure, cloud solutions, networking, and satellite communications. Excellent team leadership, organisational, and customer service skills. Ability to manage complex service environments and balance multiple priorities. Strong understanding of service management principles (ITIL or equivalent desirable). Excellent problem-solving, decision-making, and communication skills. Vendor management experience preferred. Relevant qualifications in IT, Telecoms, or Network Engineering. Based in Redhill or surrounding areas. What They Offer: Competitive salary and comprehensive benefits package. Leadership role within a growing global telecoms and IT services provider. Career progression opportunities and exposure to cutting-edge technologies. Supportive and collaborative working environment based in Redhill. Ongoing professional development and training. Apply today to be considered for this fantastic Technical Service Manager role. Interviews are taking place shortly! Keywords: Technical Service Manager, IT Support, Telecoms, Service Delivery, Managed Services, Network Operations, Cloud Solutions, Satellite Communications, Customer Support, Team Leadership, Service Management, ITIL, Redhill, UK, Global Communications Provider. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy. ADZN1_UKTJ