Overview
Mill Road Surgery in Colchester are looking to recruit a part-time receptionist/administrator to join our busy team. The role is offered on approximately 15+ hours per week, over two/three days with the opportunity of extra hours when available. This can be discussed at the interview.
Responsibilities
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Advising patients of practice procedures.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
* Reliable and able to demonstrate excellent communication skills both face to face and on the telephone.
* Ability to work under pressure within our reception team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Previous medical or healthcare receptionist experience is desirable.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
We are a SystmOne trained practice whilst experience is an advantage full training will be given to the right candidate. Please note, current patients need to be prepared to register at another surgery.
Mill Road Surgery has a practice list size of over 18,000 patients and use SystmOne. We have regularly been voted top in the NHS Patient Survey for GP Surgeries in Colchester.
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