At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. This role is part of Vodafone Intelligent Solutions (VOIS), a global provider of telco shared services. You’ll be responsible for managing the commercial relationship with our largest strategic OpCo market customers.
What You’ll Do
You will manage the full lifecycle of commercial contract management, and provide dedicated commercial services to our largest OpCo customers. Your key responsibilities include:
* Execute all commercial contractual obligations over the life of the contracts, with post‑contract P&L responsibility covering revenue, margin, cost and commercial risk and compliance management.
* Collaborate closely with the Customer Account Lead (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services.
* Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition.
* Act as the escalation point for any commercial‑related issues post‑signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options and recommendations).
* Lead contractual change management and in‑life governance.
* Maintain a rolling P&L forecast based on commercial, financial and sales input, with ad‑hoc reporting or in‑depth data analysis based on stakeholder requirements.
* Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers and GTM organizations to maximize profitability of the managed accounts.
* Demonstrate experience in contract negotiation and commercial contract management, preferably in the telco/system integration or professional services sectors.
* Exhibit strong market awareness, an analytical approach and a drive for continuous improvement by identifying improvement areas and delivering improvement projects on the account.
* Be a strategic thinker with strong problem‑solving experience and an ability to drive improved business outcomes and manage risk to support differentiation.
* Maintain a growth mindset, open to taking on new challenges and identifying and implementing business improvement activities, with innovation and an entrepreneurial outlook.
Who You Are
Skills and experience we’re looking for:
* Post‑contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills.
* Leading in‑life contractual negotiations, defining negotiation strategy and implementing negotiation plans.
* Excellent knowledge of contract change management and project management experience.
* Strong commercial acumen, contractual awareness and accounting knowledge (required).
* Excellent relationship builder with personal impact to build credibility with customers and key internal stakeholders, including effective relationship building up to C‑Level.
* Excellent communication skills, both written and verbal, at a senior level with customers and internally.
* Strong knowledge of sales, account management and commercial operations processes.
* Significant experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts.
* Excellent knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk.
* Comfortable working in a fast‑paced environment with an ability to deal with ambiguity and be a proactive self‑starter.
* Telecommunications or outsourcing industry experience (desired).
* MBA or relevant professional qualification desirable.
* 10+ years of experience in a global organization.
* 10+ years of experience in similar functions leading virtual teams.
* Advanced MS Office (Excel, PowerPoint, Word).
* Experience in coordinating complex projects – project management methodologies.
* Background in data analysis and developing commercial models.
* Data‑driven with strong analytical and insight focus.
* Accounting, pricing, commercial knowledge/experience.
* Contract management experience – WorldCC/IACCM certification or equivalent (desired).
* Fluent German language skills.
Benefits
* Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year.
* Charity days: 5 days/year.
* Hybrid working.
* Private pension: You can contribute up to 5% of your basic pay with a 2:1 matching from Vodafone up to 10%.
* Vodafone family and friends discount.
* Private medical, private dental, free health assessments, share save scheme.
* Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part‑time hours for 6 months whilst being paid their full‑time salary.
* Access to Vodafone University and LinkedIn Learning.
We are committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
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