At Auree, we create jewellery designed to be worn, loved, and enjoyed every day. Since 2014, our small but ambitious team has been building a business that combines style, craftsmanship, and thoughtful design. As we grow, we're looking for an organised and proactive E-commerce Operations Manager to join us and keep everything running beautifully behind the scenes and ensure we delight our customers every day through our customer support.
This is a varied role — perfect for someone who enjoys problem-solving, thrives on efficiency, and takes pride in making things work seamlessly across sales channels, fulfilment, and customer service.
What You'll Do
Sales Channels & Marketplaces
* Oversee day-to-day operations across online marketplaces (e.g. Wolf and Badger etc).
* Support wholesale accounts with efficient order processing and comms.
* Ensure direct sales (via website, in-person, and telephone) run smoothly and customers are supported.
* Assist with occasional events and fairs, from planning to execution.
Fulfilment & Customer Service
* Manage the complete order cycle: fulfilment, returns, and exchanges.
* Own customer service: ensuring enquiries are handled promptly and professionally.
* Manage customer service software, reporting on customer experience.
* Work closely with fulfilment partners to ensure accurate and timely delivery.
Inventory & Packaging
* Maintain accurate stock records across web, marketplaces, and wholesale.
* Manage packaging inventory and ordering, keeping an eye on costs and suppliers.
* Create new product barcodes and ensure accurate uploads of product and packaging data to Fulfilment.
* Monitor cost control and efficiency in fulfilment processes.
Workshops & Suppliers
* Coordinate hallmarking, made-to-order, plating, and engraving services.
* Manage relationships with suppliers to ensure quality and timely turnaround.
* Support bespoke and custom jewellery orders through smooth operations.
Process & Efficiency
* Review and improve operational processes across fulfilment, CS and inventory.
* Seek opportunities to increase efficiency, reduce costs, and support business growth.
* Work closely with the Marketing and E-commerce Manager to align operations with campaigns and launches.
About You
* Experience in operations and fulfilment (ideally in retail, fashion, or e-commerce).
* Highly organised, detail-oriented, and calm under pressure.
* Strong communication skills
* Confident managing inventory systems, order management, and customer service tools.
* Customer experience obsessed.
* Confident using data to make decisions and tracking outcomes
* Excited about the possibilities of AI and automation.
* Commercially aware, with experience managing costs and supplier relationships.
* Enthusiasm for jewellery, fashion, and customer experience.
The Details
* Location: Our studio is in SW17 (Tooting Bec / Balham).
* Hours: Full-time (some flexibility on hours possible)
* Salary: £27,000-£38,
Why Join Us?
This is a chance to be part of Auree's next stage of growth — making a real impact in how we deliver to our customers and partners every day. You'll work closely with a collaborative, passionate team, in a role where your ideas for process and efficiency will be highly valued.