Overview
General Information
Salary £29,303 - £31,061. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach: External. Location: Loughborough, East Midlands. Closing Date: 27-Jan-2026. Post Type: Permanent. Civil Service Grade: EO. Number of jobs available: 1. Reserve List: 12 Months. Job ID: 13591.
Your role and responsibilities
Leading your team, you’ll focus on the team’s area of work, ensuring that work is prioritised and organised and that your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary. Your keen eye for detail and desire for continuous improvement are key to your success. Monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, and be prepared to recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We are committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Your Skills and Experience
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer-focused environment.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent communication, organisational and prioritisation skills.
For a full job description, please read the supporting document before applying.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. There will be no requirement for Saturday or Bank Holiday working, and overtime will not be available.
Occasional travel to other Courts nationally may be required when needed.
Other information
This role is not eligible for new Skilled Worker visas in accordance with current immigration rules. From 22 July 2025, changes to the Skilled Worker visa route apply. If you have held a Skilled Worker visa prior to that date, eligibility will be assessed. If you do not hold such a visa, you will need to consider your right to work in the UK. The Department will comply with UK Immigration Rules. For more details on Skilled Worker visas and eligibility, please refer to GOV.UK guidance.
The MoJ offers a range of benefits including flexible working hours, annual leave, pension options, training, and networks for employee support. Details are described in the original posting and are subject to policy at the time of appointment.
Equal Opportunity The Civil Service is committed to merit-based recruitment and to providing reasonable adjustments for candidates with disabilities. If you need assistance during the application process, please contact the TBS Recruitment Enquiries Team.
Please quote the job reference 13591.
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