Restaurant Shift / Floor Manager
Location: GL4 3EA
Salary: £12.82+ Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a globally recognized brand, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next decade.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you'll help maintain our exceptional brand standards. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on delivering excellent customer service, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Ensure staff scheduling meets customer demand.
* Support the team to maintain operational efficiency.
* Conduct regular store walks to assess customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support and guidance.
* Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times; adjust accordingly.
* Ensure products are correctly merchandised and adequately stocked.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement, using employee incentives to promote continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by remaining calm under pressure.
* Manage weekly stock orders and quality checks on incoming supplies.
* Oversee maintenance schedules for equipment.
* Manage inventory efficiently.
* Handle opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene, customer service, and speed of service.
* Ensure health and safety protocols are followed, reporting incidents promptly to the Regional Manager.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible and disciplined approach to work.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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