A wonderful opportunity has arisen to join our small friendly Events Sales team as an Events Coordinator at Ashdown Park Hotel and Country Club. Based in the heart of Ashdown Forest, the role will deal proactively with all sales enquiries including weddings, social functions and conferences, ensuring conversion of these. You will meet and build relationships with customers, produce event proposals, contracts and invoices as required, taking ownership of projects and seeing them through to execution. Working as part of a team, you must have excellent organisational skills and the ability to work with a range of departments to ensure continuity of service for the customer. There is a role available for 35 hours per week 5 days out of 7. There will be a requirement to work Saturdays on a rota basis, with the addition of bi-annual internal wedding fayres on a Sunday, as well as ad-hoc external wedding fayres, which are shared amongst the team on a rota basis.Key Responsibilities
* Strive to consistently deliver exceptional guest service and exceed client expectations.
* Represent the hotel and Elite group with utmost professionalism.
* Collaborate with the sales team to host Wedding Fairs, hotel showcases, and client showrounds (these may take place outside normal working hours)
Experience in an events role, ideally within a luxury venue
* Excellent communication skills
* Sales focused with particular aptitude for closing and upselling
* Desire to consistently deliver exceptional guest service and exceed client expectations
* Administration & IT skills, including computer literacy and familiarity with database/booking packages
* Attention to detail, professional manner and good understanding of confidentiality issues
* Able to use initiative and remain calm under pressure
* Opera Sales & Catering experience is a bonus
* Happy and confident to work independently
of our staff. Many of the team started out in junior roles and have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!BenefitsTo support and reward our staff we offer:
* Generous share of the monthly Service Charge
* Career development with accredited training providers
* Enhanced holiday programme & reward scheme for long service
* Employee Assistance Programme - Hospitality Action
* Meals provided by our talented kitchen team whilst at work
* We have plenty of free parking
* Generous 'Refer a Friend' bounty incentive
* We also have amazing recognition awards for exceptional customer service
* Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website:
* service charge amount is dependent on overall sales performance
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