We are looking for an enthusiastic and welcoming Receptionist to join our team at Whorral Bank hospital. You will play a vital role in welcoming clients and their pets, handling queries, processing payments, and managing bookings both face-to-face and via telephone. The role is busy and engaging, with varied duties. Due to the urgent and emergency nature of some work, it can sometimes be stressful and emotional.
About the rota
You will work on a shift basis to cover our opening hours at Whorral Bank, which are 8am-8pm Monday to Thursday and 8am-6.30pm on Friday. Additionally, you will be required to work a Saturday shift on a rotational basis.
Applicant Requirements
A proactive attitude is essential. You should have a strong track record of delivering exceptional client service, demonstrate good computer literacy, the ability to multitask, and work effectively in a fast-paced environment. A full driving license is required due to the locations of our branches. Occasionally, lone working will be necessary, so you should be comfortable working both independently and as part of a team, with strict adherence to health and safety and compliance procedures.
Want to know more about us?
We are a mixed animal practice with an interest in exotics. Our large, purpose-built hospital is located on the outskirts of Morpeth, Northumberland, in a semi-rural setting close to coast and countryside, with seven additional branch surgeries. We have a large team of vets, nurses, and six VCA's. We are a close-knit group that values wellbeing and hosts regular social and charitable events.
Benefits include:
* 6.6 weeks of annual leave
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury cases
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback through Reward Gateway with hundreds of retailers
* Pension scheme
* Discounted staff pet care
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