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Outreach Recovery Coordinator
Location: Cookson House, South Shields, NE33 1TL
Working Hours: Monday to Friday 9am-5pm with 1 x 30 minute early finish during the week
Contract Type: Permanent
Salary:£25,110-£32,090
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
About the Role
1. Assertive outreach in various settings (e.g. streets, houses of multiple occupancy, warm welcoming spaces) to identify and engage individuals who use drugs and/or alcohol.
2. ·Providing brief interventions, harm reduction advice, and communicating with harm reduction manager and team for any concerns raised in the local area regarding paraphernalia or naloxone need.
3. Supporting individuals to access treatment with South Tyneside Adult Recovery Service, aiming to increase numbers of referrals into treatment.
4. Liaising with partner agencies such as housing providers, healthcare services, social care, and probation to provide holistic support.
The role of outreach worker, the successful applicant would be expected to engage with individuals affected by substance misuse in community settings, with the goal of reducing harm and facilitating access to treatment and support. The role involves building trusting relationships with service members who may be disengaged from services, including but not limited to rough sleepers, those in temporary accommodation, or individuals involved with the criminal justice system.
What You’ll Do
5. Advocating for individuals to ensure they receive the services they need while maintaining professional boundaries and confidentiality.
6. Maintaining accurate records and contributing to monitoring and evaluation of outcomes.
7. Safeguarding the individuals accessing support.
8. Having knowledge of the different teams within the organisation and the ability to link in with different members of the team in relation to service members currently working with the service.
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To Succeed in This Role, You’ll Need:
9. Good basic education: Maths and English GCSE grades 1-5 (or equivalent)
10. Must have driving licence and access to car as this is a out reach post working in the community
11. Proven experience of being able to engage service users.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
We’re in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded ‘Humankind’ or appear on our partners’ job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
12. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
13. Pension scheme with 4.5% employer contribution, matched up to 6.5%
14. Life assurance (3× annual salary)
15. Enhanced sick pay and family-friendly pay
16. Birthday leave and the option to buy up to 5 extra days’ annual leave
17. Professional fee reimbursement for relevant qualifications
18. 24/7 online GP access and Employee Assistance Programme
19. Recognition and long service awards via our and portals
20. £500 bonus
21. Cycle to Work scheme and Credit Union membership
22. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
23. Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.
If you need adjustments or support to apply, please email .
How to Apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.