We're recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ. Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners. Main duties & responsibilities Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers Delivering a customer experience to the highest standards Meeting the required quality standards, to ensure operational excellence To ensure that all parts of the claim's settlement process are carried out accurately and in a timely manner Build rapport with internal and external customers and take ownership for the customer journey Ensure a strong and consistent level of productivity is achieved Promote good teamwork and performance by supporting other team members when required Sharing new ideas to improve our service and demonstrating a positive demeanour at all times Such other duties as requested by your line manager What we need from you: Essential Excellent customer service skills Strong attention to detail Excellent communication and interpersonal skills A team player Energetic and self-motivated Excellent computer & data entry skills Microsoft office skills (Outlook, Excel and Word) Well-presented and demonstrates a professional, friendly, positive attitude. Experience or working within a high functioning team Great literacy and numeracy skills Desirable Previous experience of working within motor claim management Working in a Call Centre environment Examples of continuous learning and personal development Basic knowledge of motor vehicles What we offer you in return: Monday to Friday working Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion. Give Back: Receive a paid day to volunteer for a charity of your choice. Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access. Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection. Your Future: Join our contributory workplace pension scheme for financial security. Investment: Purchase shares in our global company at a discounted rate. Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts. Life Assurance: Enjoy peace of mind with our life insurance coverage. Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities. Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.