We are on the hunt to grow our team with a bike enthusiast to join us in our UK shop as a RideWrap Shop Technician in Cobham.
The Opportunity
As a RideWrap Shop Technician you will be involved in our full product cycle, from assisting our customers, through to production of the kits, and finally the meticulous application of our Tailored Protection Kits, returning our customers' bikes in better-than-perfect condition. You will be an all round essential part of our team, excited about all things bikes, and delivering that stoke to all our customers.
About Us
RideWrap is a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap's proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry-leading frame protection components for all bikes and riders.
About You
* You're stoked about biking and getting involved in the bike industry.
* Love working with your hands
* Have great attention to detail
* Able to maintain great focus and precision to tasks at hand
* Have a great attitude, everything else we can train
The Responsibilities
Customer Service
* Greet customers as the enter the shop, and assist them with our products and services
* Assist the RideWrap Customer Service Reps with online enquiries
* Handle customer enquiries, complaints, or concerns in a professional manner
* Process transactions and orders using our point-of-sale systems
* Pickup/Dropoff of bikes at local bike shops in the area
Production
* Prepare kits and track orders.
* Assemble product packaging, prepare orders and labels for shipping.
* Organize and prep daily shipments
* Receive incoming supplies and shipments.
* Maintain the shop, including putting away stock, sweeping, organizing supplies, and recycling/garbage disposal.
Installs
* Clean and detail bikes that come into the shop.
* Install bike protection kits ensuring the highest quality and coverage.
* Rebuild wrapped bikes to a better standard than they arrived in.
* Perform quality checks on all bikes once complete.
* Collaborate with other Installers to check each other's work and provide/receive constructive feedback to improve overall install quality.
* Other duties as assigned.
Qualifications, experience & skills
* Attention to detail.
* Mechanically minded.
* Ability to stay in the zone and tackle a steady series of tasks.
* Solid organizational skills.
* A diligent approach to a tidy workspace.
* Strong work ethic and positive team attitude.
* Full driving license with a clean driving record - essential.
* Previous experience in the bike industry - an asset
* Customer service experience - an asset.
* Experience working with vinyl/PPF products is an asset.
Our values
Innovation: As an industry leader, we're not just using the most advanced tech available, we're creating our own. If it doesn't exist, we build it.
Precision: RideWrap wasn't built from the ground up by eyeballing and free-handing. We sketched, we drafted, we tested. We tested again and made sure we got it done right. We're nerds. So what?
Community: Bikes are for everyone, so protection for your bikes should be for everyone too. We want all riders and riding communities to feel supported from early starts to late après endings, we're here for it all.
Job Types: Full-time, Permanent
Pay: £25,500.00-£28,000.00 per year
Benefits:
* Company events
* Employee discount
Application question(s):
* We'd love a cover letter to tell us more about you and why you're interested in the role, have you included one?
Work Location: In person